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Top 3 FAQs

Can I change or cancel my order?

Please contact us service@ca.halara.com to cancel your order before it ships! We'd be more than happy to help you cancel or modify your order. However, once your order has shipped, we can no longer cancel or make adjustments. If you are not 100% satisfied with your items once received, we'd be happy to assist you with a return.

How long does shipping take?

The shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

What Happens If My Package Is Lost or Stolen?

Once your items have shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your local carrier for more information.

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