Question 1

Shipping Policy Update — Effective 2026-08-12

Accepted Answer

To reflect adjustments from our shipping carrier (FedEx), our shipping rates for SuperExpress have been updated. The new rates of SuperExpress apply to  all SuperExpress orders placed on or after 2026-08-12.   
  SuperExpress Orders placed before 2026-08-12 are not affected by this change.  
  For full details on current rates and delivery options, please refer to the shipping calculator at checkout.  
  Should you have any futher questions, please contact us at Halara Help Center.

Question 2

Intro

Accepted Answer

Use the dropdown below to  select your shipping country  and view available delivery methods, estimated delivery times, and shipping fees. If your country is not listed, we currently do not offer direct delivery.*Check below to see if your country is eligible for this offer.

Question 3

Shipping Options   Fees

Accepted Answer

Please note:*Free shipping thresholds vary by country and are calculated after discounts and before taxes.*Eligibility and available shipping methods will be shown at checkout.*Delivery times are estimates and may be affected by customs, local holidays, or unforeseen delays.

Question 4

Cancel Order

Accepted Answer

How do I cancel my order after placing it?      
  Within 1 hour after placing your order: You can cancel it on the order page and place a new order.  
  More than 1 hour after placing your order and it has not yet shipped:Please contact livechat for assistance.  
  Once the order has entered the packing or shipping process: We are unable to cancel your order, but you can submit a return request after receiving it.

Question 5

Unable to Find Order Number

Accepted Answer

How can I find my order  Number?    
  
  After your payment is successfully processed, you will receive a confirmation email with your order number and details. If you don't receive it:  
  Check that the email address entered at checkout is correct.  
  Check your spam or junk mail folder.  
  If you still can't find your order, it may have been placed using a different email address or through another platform (such as TikTok or Facebook).  
  Please try the following:  
  • Check other email addresses you may have used.  
  • Confirm the platform where the order was placed.  
  • Use the link below to find your order:    Track Your Order

Question 6

Gift Card

Accepted Answer

What if my gift card has expired?          
  
  If your gift card has expired,please contact LiveChat for assistance.